Overview

At Envíos Express & Más Tienda Latina, your satisfaction is our priority. Our return policy aims to be fair and hassle-free. Please review the terms below to understand how we handle returns and exchanges.

Time Frame for Returns

Groceries and Perishable Items: Must be returned within 24 hours of purchase for a full refund.Non-Perishable Items: Must be returned within 14 days of purchase for a full refund.

Money Transfers: No returns or cancellations once the transfer has been initiated.

Conditions for Return

The product must be in its original condition and packaging.A valid receipt or proof of purchase is required for all returns and exchanges.Items purchased during a sale or with a discount code are eligible for store credit only.

Non-Returnable Items

Gift CardsOpened food and beveragesClearance items

How to Initiate a Return

Visit our store location and speak with customer service, or contact us via email or phone.Provide the necessary information, including proof of purchase.After approval, we will process your return or exchange.

Refund Process

Refunds will be issued to the original form of payment within 7 business days of receiving the returned item(s).

Exchanges

Exchanges are allowed for items of equal or lesser value. If the item is of lesser value, the remaining balance will be credited back to you.

Exceptions

We reserve the right to refuse a return or exchange for items that are damaged, used, or missing components.